Translation Services Quality Guarantee
If you are not satisfied with our work for any reason covered under this guarantee, and inform us within the reasonable time period of 15 days, LanguageTran will make all necessary corrections pursuant of Clause 7 of our Terms and Conditions at its own expense. If LanguageTran fails to make such corrections within a reasonable time-period we will refund your money and/or not issue and invoice for the work.
What is covered
This guarantee covers incorrect translations, omissions, typos, grammatical mistakes and non-adherence to terminology as requested and specified by the client.
What is not covered
This guarantee does not cover non-subjective errors such as style preferences or terminology preferences that are not specified by the client prior to commencement of work. We are not responsible for unsatisfactory translations that result from a source text that is poorly written, incoherent, illegible, incorrect or incomplete. Such poorly written text will be reflected accurately in the translation unless otherwise specified by the client.
LanguageTran — Quality Translation Services are Our Foundation
The translation services industry has grown by double digits since we started our translation agency in 2001, already with two decades or translation experience under our belts. We knew at that time that what separates the amateurs from the professionals is the quality guarantee. So, right from the start, we offered an iron-clad guarantee of our service. Now, how can we offer such a guarantee?
Delivering a Superior Service from the Start
The only way a BBB A+ rated business can offer an iron-clad translation services quality guarantee is by taking the time to do things right, right from the start.
Think about it. The fact that, since 2001, we have offered a translation services quality guarantee behind our work, and have maintained an A+ rating with the Better Business Bureau, says that you can trust our work. Many agencies, unfortunately, try to cut corners by not providing the structure workflow protocols that we (and other quality agencies) offer. We make sure to provide each project with the structure and built in workflows that already guarantee the success of the project. We build long term relationships with professional translation teams, and then maintain those relationships so that when our translation teams work together on your project, we know you will be satisfied. Quality, efficiency and affordability all come together in LanguageTran.
For a copy of our terms and conditions Click Here.
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